Contact List tab field descriptions

Last Updated : Aug 01, 2022 |
Prolog information
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Keywords:
The Contact List tab displays the contact list details associated with the campaign.
There are two panes available on the Contact List tab:
  • Summary View: Displays the job level details of the campaign.
  • Contact List View: Displays the details of the contact list that is associated with the campaign.

Summary View

Name or Button
Description
Contact Distribution
Click to view the time zone-wise distribution of the contacts for each contact list and phone attribute of the campaign.
The Contact Distribution option is available only if the campaign strategy contains at least one Call task node.
For more information, see Viewing time zone-wise distribution of contacts in a campaign.
Grid view Grid view icon
Click to view the data in a grid view.
List view List view icon
Click to view the data in a table view.
The following table provides information about the fields available in the Summary View pane:
Name
Description
Filtered Contacts
Displays the total number of contacts filtered from the contact lists that are associated with the campaign. The contacts are filtered as per the filter templates that are associated with the contact lists.
The Filtered Contacts count decreases if contacts that are not marked as done are deleted from the contact lists when the campaign is running.
Processed Contacts
Displays the total number of records that are attempted by the campaign and marked as Done.
Processed contacts are records that have reached a Done state as per the campaign strategy configuration.
Number of Connects
Displays the total number of successful connect attempts. POM uses the completion code counts to calculate the number of successful connections.
The completion code used varies for each task type.
For calls, POM considers the Answer Human and Call Answered completion codes.
For e-mails, POM considers the E-mail Sent completion code.
For SMS, POM considers the SMS Delivered completion code.
Contacts Not Done
Displays the total number of contacts that are not dialed.
The following contacts are considered for calculating Contacts Not Done:
  • Filtered Contacts
  • In-progress Contacts
  • Un-attempted Contacts
Waiting for Retry
Displays the total number of contacts that are matured for retry and are waiting to be dialed for the campaign.
Temporary Restricted Contacts
Displays the total number of contacts that are temporarily restricted for the campaign.
Temporary Restricted By Holiday
Displays the total number of contacts that are temporarily restricted for the campaign due to holiday.
Temporary Restricted Attempts
Displays the total number of rechecks made for every contact, which is temporarily restricted, for the campaign.
Number of Attempts
Displays the total number of attempts POM makes to contact the records.
Un-attempted Contacts
Displays the total number of contacts that are not yet dialed by the campaign.
Callback Scheduled
Displays the total number of scheduled callbacks for the campaign.
Callback Completed
Displays the total number of completed callbacks for the campaign.
RPC
Displays the total number of records where the completion code with the Right Party Connect flag is set.
Success
Displays the total number of records where the completion code with the Success flag is set.
Closure
Displays the total number of records where the completion code with the Closure flag is set.
Nuisance Count
Displays the total number of calls marked as nuisance for the campaign.
Nuisance Rate Today (%)
Displays the nuisance rate in percentage from midnight till the current system time.
Nuisance Rate (%)
Displays the nuisance rate in percentage for the job.
Attempt to List (%)
Displays the percentage of all attempts made, divided by the total records or contacts in the campaign.
Attempt to List is also called saturation of the contact list.
Unique Attempt to List (%)
Displays the percentage of unique attempts in the campaign, divided by the total records or contacts in the campaign.
Unique Attempt To List % is also called penetration of the contact list.
RPC to Attempts ratio (%)
Displays the percentage of successful Right Party Connect out of the total attempts.
Success to Attempts ratio (%)
Displays the percentage of completed attempts.
Answer Machine by Agent Count
Displays the total number of records in all contact lists associated with the campaign where the completion code with Answer Machine by Agent flag is set.

Contact List View

You can filter and view the details of the contact list that is associated with the campaign.
Name or Button
Description
Filter Filter icon
Click to specify the filter criteria for filtering the records.
Clear All
Removes the applied filters.
The following table provides information about the fields available in the Contact List View pane:
Name
Description
Name
Displays the name of the contact list.
Id
The unique user-defined ID for the contact.
Filter Template
Displays the filter template associated with the contact list.
Dialing Allocation
Displays the dialing allocation percentage allocated to the contact list.
Filtered Contacts
Displays the total number of contacts filtered from the contact list. The contacts are filtered as per the filter template that is associated with the contact list.
The Filtered Contacts count decreases if contacts that are not marked as done are deleted from the contact list when the campaign is running.
Processed Contacts
Displays the total number of records from the contact list that are attempted by the campaign and marked as Done.
Processed contacts are records that have reached a Done state as per the campaign strategy configuration.
Number of Connects
Displays the total number of successful connect attempts. POM uses the completion code counts to calculate the number of successful connections.
The completion code used varies for each task type.
For calls, POM considers the Answer Human and Call Answered completion codes.
For e-mails, POM considers the E-mail Sent completion code.
For SMS, POM considers the SMS Delivered completion code.
Waiting for Retry
Displays the total number of contacts in the contact list that are matured for retry and are waiting to be dialed.
Temporary Restricted Contacts
Displays the total number of contacts that are temporarily restricted in the contact list for the campaign.
Temporary Restricted By Holiday
Displays the total number of contacts that are temporarily restricted in the contact list for the campaign due to holiday.
Temporary Restricted Attempts
Displays the total number of rechecks made for every contact, which is temporarily restricted, in the contact list.
Un-attempted Contacts
Displays the total number of contacts from the contact list that are not yet dialed by the campaign.
Callback Scheduled
Displays the total number of scheduled callbacks in the contact list for the campaign.
Callback Completed
Displays the total number of completed callbacks in the contact list for the campaign.
RPC
Displays the total number of records from the contact list where the completion code with the Right Party Connect flag is set.
Success
Displays the total number of records from the contact list where the completion code with the Success flag is set.
Closure
Displays the total number of records from the contact list where the completion code with the Closure flag is set.
Nuisance Count
Displays the total number of calls marked as nuisance from the contact list for the campaign.
Attempt to List (%)
Displays the percentage of attempts made from the contact list, divided by the total records or contacts in the contact list.
Attempt to List is also called saturation of the contact list.
Unique Attempt to List (%)
Displays the percentage of unique attempts made from the contact list, divided by the total records or contacts in the contact list.
Unique Attempt To List % is also called penetration of the contact list.
Answer Machine by Agent Count
Displays the total number of records in the contact list where the completion code with Answer Machine by Agent flag is set.