New in this release

Last Updated : Mar 05, 2025 |
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POM Supervisor Dashboard Release 4.0.2 service pack 4 supports the following new enhancement:
Supervisor Dashboard provides a real-time view to the supervisors to see the preferred campaigns of the agents. Supervisors can also add or change the preferred campaigns of the agents in real-time from supervisor dashboard without restarting any service.
POM Supervisor Dashboard Release 4.0.2 service pack 1 supports the following new enhancement:

Display agent aux-state reasons in Supervisor Dashboard

  • For a staffed agent, if the Agent State is Not Ready, the screen displays the aux-state reason if available.
POM Supervisor Dashboard Release 4.0.2 supports the following new features and enhancements:
  • View the time zone-wise distribution of the records for a Call task node of a campaign.
  • Change the pacing type of a Call task node of a campaign at run time.
  • Completion code trend charts for active campaigns.
  • Completion code trend charts for staffed agents.
  • The Last 5 min, Last 15 min, Last 30 min, and Last 60 min fields on the Completion Code tab of the campaign details page.
  • The Last 5 min, Last 15 min, Last 30 min, and Last 60 min intervals on the Multiple Campaign Details page.
  • The Hide Billboard View Title option to hide the name of the billboard view from a dashboard.

Supervisor Dashboard Enhancements

  • The Complete Supervisor Dashboard UI is migrated to latest version of Avaya Neo Framework following all the WCAG guidelines and conforming to CEC and 508 Accessibility guidelines.
  • Column Filters and Column Names are updated as per Avaya Analytics Inbound Realtime reporting Standards.
  • Color codes updated as per NEO accessibility guidelines across dashboard.
  • Completion code detail view updated with Last 5, 15, 30 minutes data as per parity with Old POM Monitor.
  • Agent RPC Success Closure trend chart added to Agent Detail.
  • Campaign detail screens updated to utilize full screen and show data on a single page without scrolling.
  • Breadcrumbs are added in all pages for easier navigation.
  • Billboard view updated to show additional information.
  • Option to hide Billboard View title added to Dashboard Creation.
  • Connection Status updated with correct error messages to handle different error handling scenarios.
  • New Kafka Topic CCTRENDS added to capture historical data for Campaigns.
  • Contact List distribution UI Is added to Contact list detail page.
  • Changing of Pacing parameters is now possible from Campaign Settings page.
  • Campaign setting page updated to show hierarchical settings.
  • Supervisor Dashboard supports keycloak SSO mechanism added in Experience Portal for loading Dashboard in Avaya Workspaces for CCaaS integration.
  • Completion Code trend charts are added to complete the feature parity with Old Dashboard. The feature parity with old POM monitor is now complete in 4.0.2 release.
  • The Last 5 min, Last 15 min , Last 30 min and Last 60 min columns are added to the Completion Code View and also Multiple Campaign Summary View of Campaigns
  • Staffed Agent Detail view now shows RPC (Right Party Contact), Success , Closure trend charts

Completion code

  • Completion code trend charts are added in Campaign Detail page for all Handler specific view.
  • Trend charts are displayed as Last 48 hours by default which are updated in Realtime and from beginning which shows static data directly fetched from POM Database