AVAYA DOCUMENTATION CENTER
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Using Avaya Proactive Outreach Manager Supervisor Dashboard
Completion Code tab field descriptions
The following table provides information about the summation fields:
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Name
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Description
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|---|---|
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Total RPC: <Total RPC count for the campaign>
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Displays the total number of records for the campaign, where the completion code with the Right Party Connect (RPC) flag is set.
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Total Success: <Total Success count for the campaign>
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Displays the total number of records for the campaign, where the completion code with the Success flag is set.
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Total Closure: <Total Closure count for the campaign>
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Displays the total number of records for the campaign, where the completion code with the Closure flag is set.
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Fields in the left pane
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Name
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Description
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|---|---|
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<Task>
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Displays the task name.
For example, Call_100.
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RPC <Total RPC count for the node>
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Displays the total RPC count for the node.
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Success <Total Success count for the node>
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Displays the total Success count for the node.
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Closure <Total Closure count for the node>
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Displays the total Closure count for the node.
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Fields in the right pane
The right pane displays the completion code details of the node you select in the left pane.
The following table provides information about the fields displayed in the right pane:
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Name or Button
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Description
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|---|---|
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Last 5, 15, 30, 60 min data will be updated after clicking on refresh button 
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Click to refresh the data in the Last 5 min, Last 15 min, Last 30 min, and Last 60 min columns.
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Filter 
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Click to specify the filter criteria for filtering the records.
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Clear All
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Removes the applied filters.
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Name
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Description
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|---|---|
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Task
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Displays the name of the task node.
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Name
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Displays the name of the completion code.
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Last 5 min
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Displays the total number of completion codes for the selected task in the last 5 minutes.
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Last 15 min
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Displays the total number of completion codes for the selected task in the last 15 minutes.
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Last 30 min
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Displays the total number of completion codes for the selected task in the last 30 minutes.
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Last 60 min
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Displays the total number of completion codes for the selected task in the last 60 minutes.
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RPC
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Displays RPC if the RPC flag is set.
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Success
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Displays Success if the Success flag is set.
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Closure
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Displays Closure if the Closure flag is set.
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Total
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Displays the total number of records.
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