Campaign Details tab field descriptions

Last Updated : Jun 02, 2022 |
Prolog information
Metadata
Keywords:
Use the Campaign Details tab to monitor the details of the campaigns.
Name
Description
Details
Campaign Name
Displays the name of the active campaign.
Campaign Type
Displays the campaign type, that is, Finite or Infinite.
Job ID
Displays the job ID for the campaign.
Organization
Displays the name of the organization to which the campaign belongs.
Job Status
Displays the campaign status.
For example, running or paused.
Campaign Strategy
Displays the name of the campaign strategy.
Contacts
Processed Contacts
Displays the total number of records that are attempted by the campaign and marked as Done.
Processed contacts are records that have reached a Done state as per the campaign strategy configuration.
Percent Complete
Displays the percentage of records that are processed and marked as done for the campaign.
Un-attempted Contacts
Displays the total number of contacts that are not yet dialed by the campaign.
Temporary Restricted Attempts
The Temporary Restricted Attempts value is a counter value. Temporary Restricted Attempts counts the number of attempts made for every contact to be dialed.
Note:
This count is not the actual attempts made for every contact, but a check for restrictions. Depending on the recheck time interval set in the Campaign Strategy, the system checks whether the restriction is applicable for every contact before the contact is dialed. If the restriction is applicable, the Temporary Restricted Attempts counter is incremented.
The Temporary Restriction Counts value is a counter value that counts the total number of contacts that are temporarily restricted.
The Temporary Restriction Attempts and Temporary Restriction Counts values can decrease or increase over time. If the contact no longer matches the temporary restrict criteria and the contact is dialed, the Temporary Restriction Counts counter is reduced by 1. All Temporary Restriction Attempts made for this contact are also deducted.
For example, 200 contacts are temporarily restricted, and for those contacts, there are 5000 rechecks done to verify if the temporary restrict is still applicable. The Temporary Restriction Counts show 200 and Temporary Restriction Attempts shows 5000. On average for 1 contact, 25 rechecks are performed.
If the temporary restriction is not applicable for 1 contact, then the Temporary Restriction Counts value is decreased by 1, and the new value is 199. Simultaneously, the Temporary Restriction Attempts value for that contact is also reduced. So, all 25 rechecks are deducted from the Temporary Restriction Attempts count. The new Temporary Restriction Attempts value is 4975.
Temporary Restricted Contacts
Displays the total number of contacts that are temporarily restricted for the campaign.
Temporary Restricted By Holiday
Displays the total number of contacts that are temporarily restricted for the campaign due to holiday.
Callback Scheduled
Displays the total number of scheduled callbacks for the campaign.
Waiting for Retry
Displays the total number of contacts that are matured for retry and are waiting to be dialed for the campaign.
Filtered Contacts
Displays the total number of contacts filtered from the contact lists that are associated with the campaign. The contacts are filtered as per the filter templates that are associated with the contact lists.
The Filtered Contacts count decreases if contacts that are not marked as done are deleted from the contact lists when the campaign is running.
Contact List(s)
Displays the name of the contact list associated with the campaign.
DNC Group Name
Displays the name of the DNC group.
Others
Start Time
Displays the start time of a campaign.
Estimated End Time
Displays the estimated end time of the campaign based on calculations done by POM.
Estimated end time is not applicable for infinite campaigns.
Elapsed Time
Displays the time for which the job is running.
Job Notes
Displays a brief description of the activity associated with the campaign.
EPMS
Displays the name of the EPM server if you are running a voice campaign.
Email server
Displays the name of the email server if you are running an email campaign.
SMS server
Displays the name of the SMS server if you are running an SMS campaign.

Campaign Progress Chart

The Campaign Progress Chart area displays a trend chart comparing the total number of records that are processed and marked as done with the total number of attempts made to contact the records in the campaign. The Campaign Progress Chart is created based on the data for the last one hour.
You can click and toggle the Processed Contacts and Number of Attempts legends in the chart to include or exclude these measures from the chart.