Performing a factory reset

Last Updated : Jun 24, 2025 |

About this task

Restore the codec software to the factory settings. Perform this procedure with caution: after the factory reset, all the configured settings will be reset to their default values and all customized or stored data will be lost.

If saving the account and IP information is enabled on the web interface Settings menu, these details are retained after the factory reset. You can check if this is enabled by going to Settings > Others > Factory Reset.

TLS certificates get deleted after a factory reset regardless of the reset option that you choose.

Procedure

  1. On the Settings menu, select About.
  2. On the About screen, for the Reset to Factory Settings setting, click Start.
  3. In the confirmation dialog box, select Confirm.

    The codec restarts to complete the factory reset.