Transferring a call on DCP and IP phones

Last Updated : Nov 06, 2012 |

Procedure

  1. While talking on a call or while you have a call on Hold, press the Transfer button on your phone.

    You hear a dial tone; the other party hears nothing.

  2. Dial the third party’s number on your phone.
  3. You can either:

    • Wait for the third party to answer and announce the call, then either press the Transfer button again or hang up.

    • Transfer the call before the third party answers by pressing the Transfer button again.

Result

The person you were talking to is transferred to the third party.

A message appears on your phone display to indicate that the call transfer is complete.

Note:

If you do not completely dial the string or if you hear a fast-busy or re-order (French siren) tone, only a Hard Hold call connection (if present) remains at the station.

If the third party does not answer, the call does not ring back to the originating party. If a transfer does not complete, the event is logged.