Newer analog phones (for example, Avaya 62xx series) have buttons with specific functions for transferring a call. The switchhook (receiver on/off hook) sends a disconnect signal to the server, and the Transfer/Flash button sends a transfer message to the server.
Procedure
While on a call, press the switchhook once or press the Transfer/Flash button.
You hear a dial tone; the other party hears nothing.
Dial the third party’s number on your phone.
You can either:
Wait for the third party to answer and announce the call, then hang up.
Transfer the call before the third party answers by hanging up.
Result
The person you were talking to is transferred to the third party.
A message appears on your phone display to indicate that the call transfer is complete. If the necessary call processing resources are not available, the transfer does not complete and the event is logged.
Note:
Displays are not supported on analog phones unless they are supported locally by an analog phone.
