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Avaya Oceana® and Avaya Analytics™ Disaster Recovery and Migration
Checklist for Omnichannel server upgrade
Use this checklist to upgrade Omnichannel servers from Avaya Oceana® 3.8.1.1 and later versions to Avaya Oceana® 3.10.0.2 version on Data Center 2.
No. |
Task |
Notes |
 |
|---|---|---|---|
1 |
Download the latest version of the Omnichannel server software on the Omnichannel server. |
You can download the latest version of the Omnichannel server software from https://support.avaya.com. The format of the file is OCEANA_x.x.xxx.iso. |
|
2 |
Take a backup of the Omnichannel database for failure upgrade. |
See Taking a backup of the Omnichannel database for failure upgrade. |
|
3 |
Upgrade the latest version of the Omnichannel server software on the Omnichannel server in Data Center 2. |