Use this procedure to enable the Chat channel in the DR site.
If the Chat channel is not deployed on Avaya Oceana®, you can skip this procedure.
Procedure
On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
On the DR site Service Clusters tab, do the following:
Cluster: Select DR site Avaya Oceana® Cluster 3.
Service: Select CustomerControllerService.
In Shutdown Mode attribute, do the following:
Select the Override Default check box.
In Effective Value, change the value from true to false.
Click Commit.
Note:
You must configure the customer deployed chat front-end application to point to the Oceana DR system. The instructions to complete the task are beyond the scope of this DR guide as each chat deployment can utilize different methods to integrate to the Oceana back-end systems.
