You can manually switchover the Omnichannel database server in the primary site Data Center 1 to the Omnichannel database server in the DR site Data Center 2 in partial or full DR switchover scenarios.
Note:
Do not restart the cluster. You can perform switchover from:
A single active server in Data Center 1 to the async Omnichannel server in Data Center 2.
An active or standby server in Data Center 1 to the async server in Data Center 2.
