Agents must re-login to Avaya Oceana® after a switchover. The agents need Avaya Workspaces URL for Data Center 2.

The default Avaya Workspaces URL for both locations are:

• Primary Site:

  https://<UAC Cluster IP/FQDN DC1>/services/UnifiedAgentController/workspaces/#/login

• DR Site:

  https://<UAC Cluster IP/FQDN DC2>/services/UnifiedAgentController/workspaces/#/login

Ensure all Oceana and Analytics users have the required Security Certificates installed in their client PC trust store to successfully access Workspaces and Analytics functionality when the DR site is in operation.