Restoring UCMService data in DC1

Last Updated : Feb 13, 2023 |

About this task

Use this procedure to restore a UCMService database backup to the primary Avaya Oceana®.

If the email channel is not deployed on Avaya Oceana®, you can skip this procedure.

Before you begin

  • Ensure that all agents are logged out of their accounts.

  • Uninstall UCMService data from Avaya Oceana® Cluster 1 in Data Center 1.

  • Ensure that the state of Avaya Oceana® Cluster 1 and Avaya Oceana® Cluster 3 is Deny New Service.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Service Management > Services.
  2. On the Services page, verify that UCMService is not in the Installed state.
  3. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
  4. From the Backup and Restore field, select Restore.
  5. On the Backup and Restore Status page, in the Backup and Restore Jobs section, select the check box for the latest backup file and click Restore.
  6. On the Cluster Database Restore Confirmation dialog box, select Avaya Oceana® Cluster 1 and click Continue.
  7. On the Backup and Restore Status page, ensure that the Status column for the restore operation displays the value Completed.
  8. Install UCMService on Avaya Oceana® Cluster 1.
  9. On the System Manager web console, click Elements > Avaya Breeze® > Service Management > Services.
  10. On the Services page, select the UCMService check box and click Install.
  11. In the Confirm Install service: UCMService dialog box, select the primary Avaya Oceana® Cluster 1 check box and click Commit.
  12. On the Services page, verify that UCMService is in the Installed state.
  13. Reboot Avaya Oceana® Cluster 1 and then Avaya Oceana® Cluster 3.