Training

Last Updated : Dec 22, 2022 |

The following courses are available for the Avaya Oceana® program.

Table 1: Sales Credentials

Course code

Course title

Course duration in hours

Delivery type

APSS – 1202 Avaya OneCloud™ CCaaS Sales

41511W

Selling Avaya OneCloud™ CCaaS Solutions

0.75

Web-based Training

41551T

Avaya OneCloud™ CCaaS Sales Specialized Test

1.0

Web-based Training

ALCC –2005 Avaya Multiexperience Solutions Sales (ALCC-2005)

41710W

The Avaya OneCloud™ Contact Center Automated Story

0.50

Web-based Training

41411W

Selling Avaya Oceana®

0.75

Web-based Training

41401W

Selling Avaya Analytics™

0.50

Web-based Training

41481W

Avaya Oceana® ROI for Sales

0.50

Web-based Training

41770W

Avaya Experience Portal and Proactive Outreach Manager (POM) for Sales

0.25

Web-based Training
Table 2: Pre-Sales Design

Course code

Course title

Course duration in hours

Delivery type

ACDS – 3480 Avaya Oceana® Solution Design

34211W

Avaya Oceana® Overview for Design

0.75

Web-based Training

34811W

Designing the Avaya Oceana Solution Part 1 of 3

1.0

Web-based Training

34821W

Designing the Avaya Oceana Solution Part 2 of 3

1.0

Web-based Training

34831W

Designing the Avaya Oceana Solution Part 3 of 3

1.0

Web-based Training

34801X

Avaya Oceana® Solution Design Exam

1.50

Exam

ALRI-7001 Avaya Oceana® Product Release Information Collection

39001W

Avaya Oceana® R3.8 with Breeze Snap-ins Details for Pre-Sales

1.0

Portable Document Format (PDF)

39020W

Avaya Breeze® Snap-ins for Avaya Oceana Details for Pre-Sales

1.0

PDF
Table 3: Technical Services Partner Credentials

Course code

Course title

Course duration in hours

Delivery type

ACIS – 7495 Avaya Oceana® Solution Implement

74150V

Integrating Avaya Oceana® Core and Workspaces

40.0

Virtual Instructor-Led Training

74950X

Avaya Oceana® Solution Integration Exam

1.50

Exam

ACSS-7497 Avaya Oceana®

74550V

Supporting Avaya Oceana®

24

Virtual Instructor-Led Training

7497X

Avaya Oceana® Support Exam

1.75

Exam

74360W

Installing Avaya Analytics™ for Oceana®

1.5

Web-based Training
Table 4: Pre-requisite Courseware

Course code

Course title

Course duration in hours

Delivery type

77900W

Avaya Control Manager Training Bundle (5 courses 21900W, 77910W, 77920W, 77930W, 77940W)

5.50

Web-based Training

70160W

Avaya Breeze® Implementation and Support

30.0

Web-based Training
Table 5: End User, Programmer, Administration

Avaya Learning Center

Course code

Course title

Course duration in hours

Delivery type

Vanity Link for Attachment

ALEU-5002 Avaya Oceana® End-User Training

24020W

Using Avaya Workspaces for Avaya Oceana® - Agent

1.0

Web-based Training

https://www.avaya.com/oceana-agent

24040W

Using Avaya Workspaces for Avaya Oceana® - Supervisor

1.0

Web-based Training

https://www.avaya.com/oceana-supervisor

ALUC-4001 Avaya Breeze® Client SDK

2410W

Customer Communications and Apps with Oceana® for Developers

3.0

Web-based Training

ASDC-0010 Avaya Workspaces® Framework

24150W

Customizing the Avaya Workspaces® Framework

3.0

Web-based Training

24150T

Avaya Workspaces® Framework R3 Test

1.0

Online Test

ASAC-0005 Avaya Oceana® Administration

21160W

Avaya Oceana® Fundamentals

0.5

Web-based Training

24300V

Administering Avaya Oceana® R3 Omnichannel

40.0

Virtual Instructor-Led Training

Attached with the sale

2430T

Administering Avaya Oceana® R3 Online Test

1.0

Online Test

24320W

Administering Avaya Oceana® - Basic

2.5

Web-based Training

https://www.avaya.com/Oceana-admin

ASAC-0031 Avaya Analytics™ R4 for Oceana® Administrator

24380T

Administering Avaya Analytics1M R4 for Oceana8 Specialized Test

1.0

Online Test
Table 6: Other Miscellaneous Courseware

Course code

Course title

Course duration in hours

Delivery type

Vanity Link for Attachment

ALCC-0001 Avaya Workforce Optimization Select Integration with Avaya Oceana® Workspaces

7014W

Integrating Avaya Workforce Optimization Select with Avaya Oceana® Workspaces

3.0

Web-based Training

7014A

Avaya Workforce Optimization Select with Avaya Oceana® Workspaces Integration Assessment

1.0

Assessment

71610W

Integrating POM with Avaya Oceana®

1.0

Web-based Training