Verify the DR Application Enablement Services

Last Updated : Jan 23, 2024 |

About this task

In the setup instructions for Avaya Workspaces for Call Center Elite disaster recovery solution, there are two switch connections configured from Application Enablement Services in the DR location:

  • Switch Connection 1 is the primary Communication Manager.

  • Switch Connection 2 is the ESS configured under the survivable hierarchy features in AES.

For a partial DR switchover, Switch Connection 1 remains in the online state and Switch Connection 2 remains in the offline state even after the Avaya Workspaces for Call Center Elite Clusters in the DR location are set to an Accept Mode. This proves that the AES survivable hierarchy feature is working as expected.

Procedure

  1. Log in to the DR Application Enablement Services web portal, and go to Communication Manager Interface  > Switch Connections.
    The Switch Connection tab displays the following two entries configured from Application Enablement Services:

    • Switch Connection 1

    • Switch Connection 2

    If there are no connections, then contact the system administrator to add the required number of switch connections.

  2. On the Application Enablement Services administration portal, go to Status > Status and Control > Switch Connection Summary.

    The two switch connections are displayed in this menu.

  3. Verify the Switch Connection entry for the ESS server is set to offline.
  4. Verify the Switch Connection entry for the main Communication Manager in the primary location is set to online.
  5. Close the AES window after verification.