Verifying the Omnichannel database mirroring status

Last Updated : Mar 15, 2023 |

About this task

To verify that data from the primary Omnichannel database is mirrored to the DR site, you must use the Oceana Data Management (ODM) tool to check the mirroring status.

Use this procedure to verify the database mirroring status using the ODM tool.

Procedure

  1. Connect to the primary Omnichannel database server.
  2. Launch the Oceana Data Management (ODM) tool.
  3. Log in as an administrator.
  4. Navigate to Configuration > Mirror Settings.

    The Mirror Status window shows the current mirroring status for all mirror members, including the primary Omnichannel database and the DR Omnichannel database.