Database tables

Last Updated : Aug 18, 2022 |
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The CMS database is comprised of several database tables. The categories of the database tables are:
  • Agent
  • Agent Login/Logout
  • Agent Trace
  • Call Record
  • Call Work Codes
  • Current Day Configuration (forecasting)
  • Current Day Report (forecasting)
  • Exceptions
  • Split/Skill
  • Trunk Group
  • Trunk
  • Vector
  • VDN
    Note:
    The database tables from which data is retrieved most frequently are the agent, split/skill, trunk group, trunk, vector, and VDN tables.