Agent Trace database items

Last Updated : Nov 20, 2024 |
Prolog information
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The Agent Trace database item descriptions are historical items that apply specifically to the Agent Trace (ag_actv) table.
Database item
Column type
Length
ACD (index)
smallint
2 bytes
AGT_RELEASED
char(1) - ASCII text string
1 byte
ASSIST_ACTV
char(1) - ASCII text string
1 byte
ATTRIB_ID
char(20) - alphanumeric string
20 bytes
AUXREASON
smallint
2 bytes
CALLER_HOLD
char(1) - ASCII text string
1 byte
CALLING_II
char(2) - ASCII text string
2 bytes
CALLING_PTY
char(24) - ASCII text string
24 bytes
CONFERENCE
char(1) - ASCII text string
1 byte
DIGITS_DIALED
char(16) - ASCII text string
16 bytes
DIRECTION
smallint
2 bytes
DURATION
integer
4 bytes
EVENT_TIME
integer
4 bytes
EXT_CALL_ORIG
char(1) - ASCII text string
1 byte
INTERRUPTED
char(1) - ASCII text string
1 byte
KEYBD_DIALED
char(1) - ASCII text string
1 byte
LOC_ID
smallint
2 bytes
LOGID (index)
char(16) - ASCII text string
16 bytes
LOGOUTREASON
smallint
2 bytes
MCT
char(1) - ASCII text string
1 byte
RECONNECT
char(1) - ASCII text string
1 byte
ROW_DATE (index)
date - Informix date
4 bytes
SPLIT
smallint
2 bytes
STARTTIME
smallint
2 bytes
STARTTIME_UTC
integer
4 bytes
TENANT
integer
4 bytes
TRANSFERRED
char(1) - ASCII text string
1 byte
UCID
char(20) - alphanumeric string
20 bytes
WMODE_SEQ
smallint
2 bytes
WORKCODE
char(16) - ASCII text string
16 bytes
WORKMODE
smallint
2 bytes