In the following Multiple-Split/Skill Queuing example, the call queues to split/skill 1 first, then queues to split/skill 2 after 15 seconds. After another 10 seconds, the call queues to split/skill 3. The call is now queued to splits/skills 1, 2, and 3 at the same time. See the example for disposition of the call for all three splits if the call abandons, is answered, or is routed to a VDN.
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Call disposition
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Split/skill 1
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Split/skill 2
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Split/skill 3
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Abandoned from queue
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ABNCALLS
ABNTIME = 30
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DEQUEUECALLS
DEQUETIME = 15
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DEQUEUECALLS
DEQUETIME = 5
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Split/skill 2 answered
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OUTFLOWCALLS
OUTFLOWTIME = 30
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ACDCALLS
ANSTIME = 15
INFLOWCALLS
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DEQUEUECALLS
DEQUETIME = 5
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Route to VDN
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OUTFLOWCALLS
OUTFLOWTIME = 30
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DEQUEUECALLS
DEQUETIME = 15
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DEQUEUECALLS
DEQUETIME = 5
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Abandoned from ringing split/skill 2
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OUTFLOWCALLS
OUTFLOWTIME = 30
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ABNCALLS
ABNTIME = 15
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DEQUEUECALLS
DEQUETIME = 5
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