Multiple split/skill queuing example

Last Updated : Oct 07, 2022 |
Prolog information
In the following Multiple-Split/Skill Queuing example, the call queues to split/skill 1 first, then queues to split/skill 2 after 15 seconds. After another 10 seconds, the call queues to split/skill 3. The call is now queued to splits/skills 1, 2, and 3 at the same time. See the example for disposition of the call for all three splits if the call abandons, is answered, or is routed to a VDN.
Call disposition
Split/skill 1
Split/skill 2
Split/skill 3
Abandoned from queue
ABNCALLS
ABNTIME = 30
DEQUEUECALLS
DEQUETIME = 15
DEQUEUECALLS
DEQUETIME = 5
Split/skill 2 answered
OUTFLOWCALLS
OUTFLOWTIME = 30
ACDCALLS
ANSTIME = 15
INFLOWCALLS
DEQUEUECALLS
DEQUETIME = 5
Route to VDN
OUTFLOWCALLS
OUTFLOWTIME = 30
DEQUEUECALLS
DEQUETIME = 15
DEQUEUECALLS
DEQUETIME = 5
Abandoned from ringing split/skill 2
OUTFLOWCALLS
OUTFLOWTIME = 30
ABNCALLS
ABNTIME = 15
DEQUEUECALLS
DEQUETIME = 5