The I_RINGTIME_R1 item is included in the following database tables:
Split/skill tables
The time during the collection interval that Reserve Level 1 agents were in the ringing state for calls to this skill. Reserve Level 1 agents will continue to accumulate I_RINGTIME_R1 if the skill returns to Normal while a call is ringing.
I_RINGTIME_R1 is available with Advocate Service Level Supervisor.
