RINGCALLS

Last Updated : Aug 23, 2022 |

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The RINGCALLS item is included in the following database tables:

Split/skill tables

The number of split/skill calls that rang at agent positions. RINGCALLS includes NOANSREDIR.

This is a cumulative item.

The number of split/skill and direct agent ACD calls that rang at the agent's position. RINGCALLS includes NOANSREDIR.

This is a cumulative item.

The number of split/skill and direct agent ACD calls that rang at agent positions.

This is a cumulative item.

The number of split/skill and direct agent ACD calls that rang at agent positions.

This is a cumulative item.

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