The ACD Shifts database items apply to the ACD Shifts (acd_shifts) table. The table contains information on ACD shift times and the maximum number of agents logged in for each shift.
|
Database item
|
Description
|
Data type
|
Column type
|
Length
|
|
ACD (index)
|
The ACD number for which data was collected.
|
A
|
smallint
|
2 bytes
|
|
SHIFT_ID
|
The identification number of the ACD shift. Values are 1 - 4.
|
A
|
smallint
|
2 bytes
|
|
START_TIME
|
The ACD shift start time.
|
A
|
smallint
|
2 bytes
|
|
STOP_TIME
|
The ACD shift stop time.
|
A
|
smallint
|
2 bytes
|
|
MAX_AGENTS
|
The maximum number of agents logged in per shift.
|
A
|
integer
|
4 bytes
|
