ACD (index)

Last Updated : Nov 20, 2024 |
Prolog information
Metadata
Keywords:
The ACD item is included as a row identifier item in the following database tables:
  • Agent tables
  • Agent exception table
  • Agent login/logout table
  • Agent trace table
  • Call record table
  • Call work codes tables
  • Current day configuration table
  • Current day report table
  • Data collection exception table
  • Malicious call trace exception table
  • Split/skill tables
  • Split/skill exception table
  • Trunk tables
  • Trunk group tables
  • Trunk group exception table
  • Vector tables
  • VDN tables
  • VDN exception table
  • Vector exception table
The ACD number for which data was collected.