Real-time Split/Skill Status items

Last Updated : Sep 29, 2022 |
Prolog information
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The following items are included in the Real Time Split/Skill tables to provide real time status of Reserve Agents:
Real-time Split/Skill Status items
Description
R1OTHERSTBY
The number of Reserve Level 1 Agents who are logged in and available but in standby because the Skill State is Normal. The number of Reserve Level 1 Agents in R1OTHERSTBY is not included in R1OTHER. Reserve Level 1 Agents in R1OTHERSTBY are not considered staffed, therefore, are not included in R1STAFFED or STAFFED.
R2OTHERSTBY
The number of Reserve Level 2 Agents who are logged in and available but in standby because the Skill State is Normal. The number of Reserve Level 2 Agents in R2OTHERSTBY is not included in R2OTHER. Reserve Level 2 Agents on R2OTHERSTBY are not considered staffed, therefore, are not included in R2STAFFED or STAFFED.
R1INAUXSTBY
The number of Reserve Level 1 Agents in AUX Work in standby because the Skill State is Normal. The number of Reserve Level 1 Agents in R1INAUXSTBY is not included in R1INAUX, R1STAFFED, or STAFFED.
R2INAUXSTBY
The number of Reserve Level 2 Agents in AUX Work in standby because the Skill State is Normal. The number of Reserve Level 2 Agents in R2INAUXSTBY is not included in R2INAUX, R2STAFFED, or STAFFED.
Because Reserve Level Agents are considered staffed only when active, the total number of Reserve 1 Agents logged in can be obtained as follows:
  • Total R1 Agents Logged In = R1STAFFED + R1OTHERSTBY + R1INAUXSTBY
  • Total R2 Agents Logged In = R2STAFFED + R2OTHERSTBY + R2INAUXSTBY