ACWINTIME

Last Updated : Aug 11, 2022 |
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The ACWINTIME item is included in the following database tables:

Split/skill tables

The talk time of all ACWINCALLS. ACWINTIME includes DA_ACWINTIME but it does not include HOLDTIME.
This is a cumulative item.

Agent tables

The talk time of all ACWINCALLS. ACWINTIME includes DA_ACWINTIME but it does not include HOLDTIME.
This is a cumulative item.