Agent state and row search values cross-reference tables

Last Updated : Aug 12, 2022 |
Prolog information
Metadata
Keywords:
Use the following tables to identify how CMS relates agent state database items to the row search values in the database.
Agent database items
Status database items
State names
Values for row search
AG_DEST
PBX
OFF
1
2
AG_DIR
OUT
IN
1
2
AG_ORIG
(Blank)
PHONE
KEYBOARD
0
1
2
AG_PREF
LVL
NEED
PCNT
1
2
3
LEVEL
R1
R2
51
52
ROLE
ALLC
BCKP
ROVE
RSRV
TOP
1
3
0
4
2
WORKMODE
UNKNOWN
UNSTAF
AVAIL
ACD
ACW
AUX
DACD
DACW
OTHER
RING
LOGON
LOGOFF
TRACE ON
TRACE OFF
0
10
20
30
40
50
60
70
220
80
100
110
120
121
Trunk database items
Status database items
State names
Values for row search
ALL_BUSY
YES
NO
1
0
TKSTATE
UNKNOWN
IDLE
SEIZED
QUEUED
CONN
DABN
MBUSY
FBUSY
FDISC
HOLD
RING
0
1
2
3
4
5
6
7
8
9
80
TK_DIR
IN
OUT
2
1
TK_PRI
YES
NO
1
0
TK_QTYPE
MAIN
BACKUP
1
2
TK_VPRI
LOW
MED
HIGH
TOP
1
2
3
4
Miscellaneous database items
Status database items
State names
Values for row search
PER_CHG
YES
NO
1
0
SLVL_CHG
YES
NO
1
0
SKSTATE
UNKNOWN
NORMAL
OVRLD1
OVRLD2
0
1
2
3
YES_NO
n
y
0
1