Reserve Agent Work Time feature database items

Last Updated : Sep 29, 2022 |
Prolog information
Metadata
Keywords:
The Split/Skill database items for the Reserve Agent Work Time Tracking feature are:
I_ACDTIME_R1
I_OTHERTIME_R1
I_AUXSTBYTIME_R1
I_ACDTIME_R2
I_OTHERTIME_R2
I_AUXSTBYTIME_R2
I_ACWTIME_R1
I_AUXTIME_R1
R1OTHERSTBY
I_ACWTIME_R2
I_AUXTIME_R2
R2OTHERSTBY
I_RINGTIME_R1
I_OTHERSTBYTIME_R1
R1INAUXSTBY
I_RINGTIME_R2
I_OTHERSTBYTIME_R2
R2INAUXSTBY
The Agent database items for the Reserve Agent Work Time Tracking feature are:
  • RSV_LEVEL
  • I_OTHERSTBYTIME
  • I_AUXSTBYTIME
Note:
The Reserve Agent Work Time Tracking feature database items are available in Avaya Business Advocate Service Level Supervisor working with CMS.
For more information, see Dictionary of CMS database items.