The ACWOUTOFFCALLS item is included in the following database tables:
Split/skill tables
The number of ACWOUTCALLS that are placed to an off-communication server destination. If these calls are placed by an adjunct on behalf of an agent while the agent is in ACW, they are also counted as ACWOUTADJCALLS.
This is a cumulative item.
Agent tables
The number of ACWOUTCALLS that are placed to an off-communication server destination. If these calls are placed by an adjunct on behalf of an agent while the agent is in ACW, they are counted as ACWOUTADJCALLS.
