The I_RINGTIME_R2 item is included in the following database tables:
Split/skill tables
The time during the collection interval that Reserve Level 2 agents were in the ringing state for calls to this skill. Reserve Level 2 agents will continue to accumulate I_RINGTIME_R2 if the skill returns to Normal while a call is ringing.
I_RINGTIME_R2 is available with Advocate Service Level Supervisor.
