The PREFSKILLLEVEL item appears in the following tables:
Call record tables
Whether the call was delivered to a preferred agent. Valid values are:
0 - NA, the call was not delivered via the preferred skill level check vector command or no skill preference was specified.
1 - The agent's level for the skill does not match the level specified in the check vector command. In other words, the agent is not a preferred agent.
2 - The agent's level for the skill matches the preferred skill level specified by the check vector command. In other words, the agent is a preferred agent.
