ACDCALLS_R2

Last Updated : Aug 11, 2022 |

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The ACDCALLS_R2 item is included in the following database tables:

Split/skill tables

The number of ACDCALLS calls that are answered by a Reserve 2 Agent in the split/skill.

This is a cumulative item.

The number of ACDCALLS that are queued to SPLIT and answered by this Reserve 2 Agent in this SPLIT.

This is a cumulative item.

The number of ACDCALLS that are answered by a Reserve 2 Agent as a split/skill ACD call.

This is a cumulative item.

The number of ACDCALLS that are answered by a Reserve 2 Agent as a split/skill ACD call.

This is a cumulative item.

The number of ACDCALLS that are answered by a Reserve 2 Agent.

This is a cumulative item.

The number of ACDCALLS that are answered by a Reserve 2 Agent.

This is a cumulative item.

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