Agent report tables
The agent's service role for the split. Valid values for ROLE are:
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ROLE values
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Definition
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Allocated
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Percent allocated agent whose skill level is 1 through 16
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Backup
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Skill level agent whose skill level is 1 through 16 and for whom this skill is not the top skill
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Reserved
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Agent whose skill level is R1 or R2 for this particular skill
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Roving
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Non-EAS agent or greatest need EAS agent whose skill level is 1 through 16
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Top
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Skill level agent for whom this skill is the first-administered, highest level 1 through 16
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The ROLE item is available on Avaya communication servers with the EAS feature.
This is a status item.
