The Agent Group database items apply to the Agent Group (agroups) table. The table contains dictionary information on agent groups.
|
Database item
|
Description
|
Data type
|
Column type
|
Length
|
|
ACD_NO (index)
|
The ACD number for which data was collected.
|
A
|
smallint
|
2 bytes
|
|
ITEM_TYPE (index)
|
The type agent group .
|
A
|
char(20) - ASCII text string
|
20 bytes
|
|
ITEM_NAME (index)
|
The name of the agent group.
|
A
|
char(60) - ASCII text string
|
60 bytes
|
|
VALUE (index)
|
An agent login ID belonging to the agent group.
|
A
|
char(18) - ASCII text string
|
18 bytes
|
