Agent trace database items

Last Updated : Nov 13, 2024 |

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Agent trace database items Communication Manager server cross-reference
Database item	CM Release 7.x, 8.x, 10.x
ACD	X
AGT_RELEASED	X
ASSIST_ACTV	X
ATTRIB_ID	X
AUXREASON	RC
CALLER_HOLD	X
CALLING_II	X
CALLING_PTY	X
CONFERENCE	X
DIGITS_DIALED	X
DIRECTION	X
DURATION	X
EVENT_TIME	X
EXT_CALL_ORIG	X
INTERRUPTED	e
KEYBD_DIALED	X
LOC_ID	X
LOGID	X
LOGOUTREASON	RC
MCT	X
RECONNECT	X
ROW_DATE	X
SPLIT	X
STARTTIME	X
STARTTIME_UTC	X
TENANT	X
TRANSFERRED	X
UCID	X
WMODE_SEQ	X
WORKCODE	X
WORKMODE	X

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