The I_AUXTIME10 through 99 items are available if you purchased the expanded AUX reason codes feature.
The I_AUXTIME10 through I_AUXTIME99 items appear in the following database tables:
Split/skill tables
The length of time during the collection interval that agents were in AUX for each reason code 10 through 99 in this skill. This includes time on extension calls from each AUX state. This feature is available on Avaya communication servers with the EAS and AUX Reason Code feature.
