Until it is notified by the communication server, CMS does not know what state agents are in. The communication server notifies CMS immediately after an agent logs in or right after the link to the communication server is operational after it was out of service. The time the agent spends in this “state” is tracked as I_OTHERTIME, I_OTHERSTBYTIME and TI_OTHERTIME and the agent's state displays as OTHER on reports.

The time between logging in and moving to the AUX state depends on the time that it takes for the agent who is logging in to release the call or go on-hook, or for the communication server to time the call out. This time is typically between 5 and 10 seconds.