DA_ACWTIME

Last Updated : Aug 18, 2022 |
Prolog information
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Keywords:
The DA_ACWTIME item is included in the following database tables:

Agent tables

The duration of ACW that is associated with DA_ACDCALLS, including time on DA_ACWINCALLS and DA_ACWOCALLS. The DA_ACWTIME item is available with the ASAI or EAS feature.
This is a cumulative item.