Non-reserve Split/Skill Database Items

Last Updated : Aug 16, 2024 |
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The following Standard Split/Skill time tracking database items include active reserve time:
  • I_ACDTIME includes I_ACDTIME_R1 and I_ACDTIME_R2
  • I_ACWTIME includes I_ACWTIME_R1 and I_ACWTIME_R2
  • I_RINGTIME includes I_RINGTIME_R1 and I_RINGTIME_R2
  • I_AUXTIME includes I_AUXTIME_R1 and I_AUXTIME_R2 (does not include I_AUXSTBYTIME_R1 or I_AUXSTBYTIME_R2)
  • I_OTHERTIME includes I_OTHERTIME_R1 and I_OTHERTIME_R2 (does not include I_OTHERSTBYTIME_R1 or I_OTHERSTBYTIME_R2)
  • I_STAFFTIME = I_AVAILTIME + I_ACDTIME + I_ACWTIME + I_AUXTIME + I_RINGTIME + I_OTHERTIME
    Note:
    The time that Reserve Agents spend logged into a skill but not active is not included in the overall STAFFTIME for the skill.
If necessary, you can create a custom calculation to add the time that agents spend logged into a skill but not active into I_STAFFTIME. For example:
Total Reserve Stafftime = I_STAFFTIME + I_OTHERSTBYTIME_R1 + I_AUXSTBYTIME_R1 + I_OTHERSTBYTIME_R2 + I_AUXSTBYTIME_R2
The following structure illustrates the database items and sub-items included in the Total Reserve Stafftime calculation:
I_STAFFTIME
  • I_AVAILTIME
  • I_ACDTIME
    • ACDTIME_R1
    • ACDTIME_R2
  • I_ACWTIME
    • I_ACWTIME_R1
    • I_ACWTIME_R2
  • I_RINGTIME
    • I_RINGTIME_R1
    • I_RINGTIME_R2
  • I_OTHERTIME
    • I_OTHERTIME_R1
    • I_OTHERTIME_R2
  • I_AUXTIME
    • I_AUXTIME_R1
    • I_AUXTIME_R2
I_OTHERSTBYTIME-R1
I_OTHERSTBYTIME-R2
I_AUXSTBYTIME_R1
I_AUXSTBYTIME_R2