AGENTSURPLUS

Last Updated : Sep 21, 2022 |
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The AGENTSURPLUS item appears in the following tables:

Call record tables

Whether the call is delivered upon agent surplus condition. Valid values are:
  • 0: NA
  • 1: Call Surplus: ACD call was routed to the agent after waiting in the queue.
  • 2: Agent Surplus: ACD call was routed to the agent without waiting in the queue.