The Log Capture tool collects advanced system traces and debug logs that are required by support engineers to troubleshoot the system.
Before you begin
Ensure that you enable debug logging so that you can capture the traces when a problem is observed on the system.
Procedure
Navigate to EM > Tools > Log Capture.
If instructed by Avaya support engineers, select Include trace logs.
Click download.
The system gathers all the trace files together in the form of a zip file and displays a dialog box so that you can download the zip file to the local workstation.
