Enabling enhanced SDRs for troubleshooting

Last Updated : Dec 04, 2024 |

About this task

You can enhance SDRs to capture additional detail to aid in system troubleshooting. When you select Enable System Diagnostic Mode, the system adds additional fields and full SIP message traces to the SDRs. The EM Active Sessions viewer and SDR browser display these additional details. Additional tracing is useful during trials and system commissioning.

Important:

The collection of additional SDR data impacts system performance. Do not select Enable System Diagnostic Mode on live systems processing traffic. Ensure you clear Enable System Diagnostic Mode when you have finished troubleshooting.

Perform the following procedure to enable enhanced SDR tracing:

Procedure

  1. Navigate to EM > System Configuration > Debug Tracing > General Settings > System Diagnostic.
  2. Select Enable System Diagnostic Mode.
  3. Click Save.
  4. Click Confirm.
  5. Restart Avaya Aura® MS for the changes to take effect.

    To view an enhanced trace of sessions that Avaya Aura® MS processes after the restart, use the SDR browser as described in Reviewing session detail records. Alternatively, use the Active Sessions viewer as described in Viewing current active sessions.