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Implementing and Administering Avaya Aura® Media Server

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Legal
Introduction
- Purpose
- Change history
New in this release
- New in Avaya Aura Media Server 10.2
Management Interface
Basic management tasks
Configuration
System Manager enrollment
Media file provisioning
Backup and restore
Enabling enhanced SDRs for troubleshooting Avaya Aura® MS monitoring
- Avaya Aura MS monitoring overview
Account management
Troubleshooting
- Element Manager troubleshooting
- Cannot log into EM when using Avaya Aura System Manager for authentication and authorization
- Unable to access EM due to a password issue
- EM cannot upload files larger than 2-GB
- EM displays a blank page after login when using IE
- Certificate error seen on IE when using EM
  - Proposed Solutions
    - Creating a self-signed certificate for EM
    - Importing a CA certificate to IE
- Downloading a trust certificate revocation list fails
- VeriSign cannot sign a CSR generated by EM
- The EM Media Management tool is slow
- Backup task running from EM failed
- Remove stale media server cluster and server data in System Manager
- Call completion troubleshooting
- Media playback troubleshooting
  - Unable to playback provisioned audio file
    - Proposed solution
- Streaming music troubleshooting
- High Availability troubleshooting
  - Cannot enable High Availability because it is disabled
    - Proposed Solution
- Protocol troubleshooting
  - SNMP Traps are not getting posted on Network Management Station (NMS)
    - Proposed solution
  - SOAP connection is rejected
    - Proposed solution
Related resources

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Implementing and Administering Avaya Aura® Media Server

SNMP Traps are not getting posted on Network Management Station (NMS)

SNMP delivery is not enabled

SNMP delivery is not enabled

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Last Updated : Jan 23, 2025 |

Media Server

Administering

10.2.x

Procedure

Ensure that SNMP delivery is enabled.

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