The EM Media Management tool is slow

Last Updated : Mar 17, 2016 |

You can experience slow system response times when browsing media using EM > Tools > Media Management.

A possible cause for this problem is that you have installed anti-virus software on the system and that Avaya Aura® MS related directories are not in the scan exclusion list.

Proposed solution

If you install anti-virus software, ensure that you exclude the following directories from the scans:

  • Linux®:

    $MASHOME/avaya/ma/MAS/common/log

    $MASHOME/avaya/ma/MAS/platdata