Avaya Aura® MS in the Pending Lock state rejects new service requests. If this state is not required, then you can resolve the issue by unlocking Avaya Aura® MS as described in the following procedure:
Procedure
Navigate to EM > System Status > Element Status to check the state of Avaya Aura® MS.
Set the Avaya Aura® MS state to the Unlocked state by selecting More Actions > Unlock.
