Create an attribute for a specific agent capability to classify work. You can use attributes in Application Center Administration to route interactions to the appropriate agent in a contact center.
Before you begin
Log in to Application Center Administration as an account administrator.
In the navigation tree, click Contact CenterAttributes.
On the Attributes page, click Create Category.
STEP RESULT:
Application Center Administration displays the New Category pane.
In the Category field, type a unique name for the category.
For example, Language.
In the Attributes field, type comma-separated attribute names.
