Creating URL templates

Last Updated : May 28, 2024 |
Prolog information
Metadata
Keywords:
Configure plain text URL templates that agents can use to send replies to customer emails, chats, and messaging contacts.
Before you begin
Log in to Application Center Administration as an account administrator or a supervisor.
  1. In the navigation tree, click TemplatesURL Templates.
  2. On the URL Templates page, click Create.
  3. On the New URL Template page, fill in the fields.
  4. Click Save.
    STEP RESULT:
    You can see the newly created URL template on the URL Templates page.
Related links
New URL Template page field descriptions
Configuring quick text and URL templates