Adding agent locations

Last Updated : Nov 07, 2024 |
Prolog information
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You can add agent locations to make it available to assign to an agent profile. Agent locations help determine routing for BYOC+H trunks.
  1. In the navigation tree, click ChannelsVoice.
  2. To add a new location, on the Agent Locations tab, click Create Agent Location.
  3. In the Agent Location Name field, type the location name.
  4. In the Description field, type a description of the location.
    For example "UK South".
  5. To apply dialing restrictions to the location, enable the Dialing Restriction switch and click Save.
Next steps
Go to the Routing Rules tab and add the new location to a configuration.
Related links
Channels