The following table describes POP3 settings for incoming emails that display when you select POP3 in the Incoming Protocol list.
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Field
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Description
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Server Host
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The mail server or IP address where the account exists. For example, pop3.myemailserver.com.
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Server Port
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The port number for the mail server.
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If you use an encrypted security protocol, the default POP3 port number is 995.
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If you use an unencrypted security protocol, the default POP3 port number is 110.
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TLS Type
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The security protocol to use for receiving emails. For example, you can select NONE.
Note:
For TLS, Avaya Experience Platform™ Public Cloud only supports standard CA certificates, not self-signed certificates.
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Authentication Type
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The authentication method to use for connecting to the mail server. For example, you can select LOGIN.
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Account Folder
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The mailbox folder that Avaya Experience Platform™ Public Cloud pulls incoming emails from to route to agents. For example, you can type Inbox.
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Timeout (Secs)
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The maximum amount of time in seconds during which the contact center attempts to retrieve an email. The maximum value is 120 seconds.
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Delete Email From Server
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Enable this setting to delete all incoming emails from the mail server after the interaction is complete.
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