Adding a non-E.164 number to an account

Last Updated : Aug 26, 2024 |
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Avaya Experience Platform™ Public Cloud supports adding non-E.164 phone numbers to an account for routing to agents. Similar to the standard numbers, you can edit, delete, and configure routing settings for a non-E.164 number. Additionally, you can export non-E.164 phone numbers and extensions available in Application Center Administration.
Note:
Agents cannot make calls on non-E.164 numbers.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click ChannelsVoice.
  2. To add a non-E.164 number, click Route PointsAdd Number.
  3. In the Non-E.164 Number field, enter a number.
    ADDITIONAL INFORMATION:
    You can enter between four and up to 16 numbers as the non-E.164 number. You cannot enter the user's extension number as the non-E.164 number.
  4. In the Display Name field, enter a name for this non-E.164 number.
  5. Click Save.
Related links
Channels
Editing a phone numberExporting phone numbers