Configuring voice interactions with transcription

Last Updated : Oct 22, 2024 |
Prolog information
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You must configure the Realtime Transcript widget for the voice interactions to work.
  1. In, navigate to WorkspacesWidget Manager.
  2. To import the Realtime Transcript widget, click Import and select the JSON configuration file of the transcript widget.
    STEP RESULT:
    The Realtime Transcript widget appears in Widget Manager in the Custom Widgets tab.
  3. To override the URL of the transcript widget, click the green Override URL icon and click OK.
    ADDITIONAL INFORMATION:
    The URL consists of the Agent Assist URL followed by /app/ui/v1/agentassist/transcription/.
  4. To create a new layout with Voice capability, in Layout ManagerViews, click VoiceEdit.
  5. To use the Realtime Transcript widget, add it to the new or existing layout with Voice capability. In the Customize tab, add the transcript widget to one of the available UI slots in the layout.
  6. Ensure the Agent Assist widget is assigned to a different UI slot in the same layout for the transcription to succeed.
  7. Click Save.
Related links
Voice interactions with transcription configuration
Realtime Transcript widget .json file contents