Synchronization scenarios between Avaya Experience Platform™ On-Prem and Application Center Administration

Last Updated : Oct 24, 2024 |
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Synchronization scenarios between Avaya Experience Platform™ On-Prem and Application Center Administration
Number
Agent ID on Communication Manager
Data on Avaya Aura® System Manager
Data on Users page before synchronization (Application Center Administration)
Extension synchronization status (Application Center Administration)
Agent synchronization status (Application Center Administration)
Status on Users page after synchronization (Application Center Administration)
1
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
No user is available with login ID User@tenant.com.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully created under User Management with the Hybrid Voice feature enabled.
2
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User User@tenant.com with agent ID as 30000 and extension as 31000.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully updated under User Management with the Hybrid Voice feature enabled.
3
30001
User User@tenant.com with agent ID as 30001 and extension as 31001.
User User@tenant.com with agent ID as 30000 and extension as 31000.
Synchronization of extension 31001 is successful.
Synchronization of agent ID 30001 is successful.
User is successfully updated under User Management with the agent ID and extension as available on System Manager.
4
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User User@tenant.com with agent ID as 30000 and extension as blank.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully updated with the extension number as available on System Manager.
5
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User NewUser@tenant.com with agent ID as 30000 and extension as 31000.
Synchronization of extension 31000 is successful.
Agent ID 30000 synchronization is in a failed state with error message: NewUser@tenant.com Login id is not matching with User@tenant.com.
  • Synchronization process is in a failed state with an appropriate error message for the agent synchronization.
  • User NewUser@tenant.com has no impact.
6
30000
User User@OnPremtenant.com with agent ID as 30000 and extension as 31000.
User NewUser@tenant.com with agent ID as 30000 and extension as 31000.
Synchronization of extension 31000 is successful.
Agent ID 30000 synchronization is in a failed state with error message:OnPremtenant.com Domain name is not valid.
  • Synchronization process is in a failed state with an appropriate error message for the agent synchronization.
  • User NewUser@tenant.com has no impact.
7
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
No user is available with login ID User@tenant.com.
Profile does not have the Hybrid Voice feature enabled.
Synchronization of extension 31000 is successful.
Agent synchronization is in a failed state with error message: Profile does not have Communication Manager voice feature.
Synchronization process is in a failed state because the Hybrid Voice feature is missing from the profile.
8
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
Administrator removes agent ID 30000 from the user.
User User@tenant.com with agent ID as 30000 and extension as 31000.
Synchronization of extension 31000 is successful.
No agent is synchronized to Application Center Administration.
  • Synchronization process is successful.
  • For user User@tenant.com the Hybrid Voice feature is disabled.
9
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
Administrator removes extension 31000 from the user.
User User@tenant.com with agent ID as 30000 and extension as 31000.
Profile is available with the Auto Assign Extension feature disabled.
No extension is synchronized to Application Center Administration.
Synchronization of agent ID 30000 is successful but is in a failed state with error message: Failed to assign extension to User.
  • Synchronization process is in a failed state.
  • User User@tenant.com is in a failed state and the extension information is removed from the user.
10
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User User@tenant.com with agent ID as 30001 and extension as 31001.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
  • Synchronization process is successful.
  • User User@tenant.com is overridden with the agent and extension information available on System Manager.
11
30000 with blank agent name
No user with agent ID as 30000.
Extension 31000 is unavailable.
User User@tenant.com with agent ID as 30000 and extension as 31000.
First name and last name information is available.
No extension is synchronized to Application Center Administration.
Existing extension 31000 is deleted from Application Center Administration.
Synchronization of agent ID 30000 is successful.
  • Synchronization process is successful.
  • The first and last name of the user does not change.
  • User is in a failed state as the extension is deleted from Application Center Administration.
12
30000 with agent name as Jack 30000
No user with agent ID as 30000.
Extension 31000 is unavailable.
User User@tenant.com with agent ID as 30000 and extension as 31000.
First name and last name information is available.
No extension is synchronized to Application Center Administration.
Existing extension 31000 is deleted from Application Center Administration.
Synchronization agent ID 30000 is successful.
  • Synchronization process is successful.
  • Name of the user changes from User@tenant.com to Jack 30000 and is in a failed state.
  • The first and last name of the user changes with the information available on Communication Manager.
13
30000 and 300001
User User@tenant.com with extension as 31000.
Two users on Application Center Administration:
  • User User1@tenant.com with agent ID as 30000 and extension as 31000.
  • User User1@tenant.com with agent ID as 30001 and extension as 31000.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 and agent ID 30001 is successful.
  • Synchronization process is successful.
  • Both the users are in a success state and have the same extension number.
14
30000
User User@tenant.com with extension as 31000.
No user is available with login ID User@tenant.com.
Profile is available with the Auto Assign Extension feature enabled.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
  • Synchronization process is successful.
  • User with 30000 as agent ID and 310000 as extension is successfully created under User Management with the Hybrid Voice feature enabled.
15
30000
User User@tenant.com with extension as 31000 and no agent profile.
No user is available with login ID 30000@tenant.com
Profile is available with the Auto Assign Extension feature disabled.
Synchronization of extension 31000 is successful.
Agent ID 30000 is synchronized with login ID 30000@tenant.com and is in a failed state as the extension is not mapped to an agent on System Manager.
  • The agent synchronization process fails but the extension synchronization process is successful.
  • User is in a failed state with no agent information available for the user.
16
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User User@tenant.com with the Hybrid Voice feature disabled.
User profile exists with the Hybrid Voice feature enabled.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
  • Synchronization process is successful.
  • Hybrid Voice feature is enabled for the user.
  • User is assigned 30000 as agent ID and 31000 as extension.
17
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
User User@tenant.com with the Hybrid Voice feature disabled.
User profile exists with the Hybrid Voice feature disabled.
Synchronization of extension 31000 is successful.
Agent synchronization is in a failed state with error message: The user User@tenant.com exists with Hybrid Voice Feature disabled.
  • Synchronization process fails.
  • No change in the existing user on Application Center Administration.
18
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
No user is available with the login ID User@tenant.com.
The domain tenant.com does not exist on Application Center Administration.
Synchronization of extension 31000 is successful.
Agent synchronization is in a failed state with error message: tenant.com domain name is not valid.
  • Synchronization process fails.
  • User is not created on Application Center Administration.
19
30000
User User@tenant.com with agent ID as 30000 and extension as 31000.
Password is not configured for the agent profile.
No user is available with the login ID User@tenant.com.
Synchronization of extension 31000 is successful.
Agent synchronization is in a failed state with error message: Password is not configured.
  • Synchronization process fails.
  • User is not created on Application Center Administration.
20
30000
User User@tenant.com with agent ID as 30000, extension as 31000, and email ID as User2@avaya.com.
No user is available with the login ID User@tenant.com.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully created under User Management with email id as User2@avaya.com.
21
30000
User User@tenant.com with agent ID as 30000, extension as 31000, and updated email ID as User4@avaya.com.
User User@tenant.com with agent ID as 30000, extension as 31000, and email ID as User2@avaya.com.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully updated under User Management with email ID as User4@avaya.com.
22
30000
User User@tenant.com with agent ID as 30000, extension as 31000, and email ID as User4@avaya.com.
User User@tenant.com with agent ID as 30000, extension as 31000, and updated email ID as User6@avaya.com.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully updated under User Management with email ID as User4@avaya.com.
23
30000
User User@tenant.com with agent ID as 30000, extension as 31000, and email ID as blank.
User User@tenant.com with agent ID as 30000, extension as 31000, and updated email ID as User4@avaya.com.
Synchronization of extension 31000 is successful.
Synchronization of agent ID 30000 is successful.
User is successfully updated under User Management with email ID as User4@avaya.com.